Incident Logs

Operational events, reassignments, and AI reasoning

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Total 142
Critical 3
Warning 12
check_circle Reviewed 85%
Time Sev Type Ref Description Impact Rev
10:45 AM Critical STAT Delay ORD-9921 Traffic on I-35 caused >15m delay. High
10:32 AM Info AI Reassignment ORD-10388 Reassigned from Tech D to Tech A for efficiency. Positive
09:15 AM Warning Tech Unavailable TECH-B Shift ended early (Personal Emergency). Med
08:50 AM Info Route Optimization RTE-102 Batch optimized 4 new orders. Positive

Incident Detail

ID: #INC-8832

AI Reassignment

Today, 10:32 AM

INFO

Order Ref

ORD-10388

Tech Change

Tech D arrow_forward Tech A

What Changed

  • trending_down ETA reduced by 5 mins
  • route Travel reduced by 2.3 miles

psychology AI Reasoning

v2.4.1

"Tech A completed their previous job early (10:28 AM). Swapping this order from Tech D saves travel time without violating any hard constraints."

Constraints Check

Skill Match (Phlebotomy) check_circle
Shift End Buffer check_circle
Break Schedule
Warning warning

Assigned despite break warning (Break due in 15 mins).

Score Breakdown

Efficiency Gain 92/100
Service Level Impact 88/100

Top 3 Alternatives Considered

  • 1. Keep Tech D Score: 84

    Rejected: 4 mins slower arrival time.

  • 2. Assign Tech C Score: 65

    Rejected: Would cause overtime risk.

  • 3. Delay to Batch Score: 40

    Rejected: SLA breach likely.